Hi Aravali Hospital Logo
Super-Speciality Hospital Tauru, Mewat Region
INSTITUTIONAL CLINICAL CHARTER • PATIENT RIGHTS

Terms & Conditions
Of Hospital Service & Clinical Care

Official statutory guidelines governing outpatient consultations, modular Karl Storz laparoscopic surgical admissions, 24/7 casualty trauma triage, informed clinical consent, cashless TPA insurance facilitation, and campus zero-tolerance safety standards at Hi Aravali Hospital Tauru, Nuh (Haryana).

🚨 Level-1 Triage
Casualty > Elective OPD
✍️ Informed Consent
100% Written OT Protocol
💳 TPA & Ayushman
Cashless Facilitator Desk
🛡️ Medicare Act
Zero Staff Harassment
Ref: HAH-TOS-2026-V3 Effective: October 2026 • Jurisdiction: Tauru / Haryana Courts
Casualty: +91 96717 36171 →
01 Priority #1 • Immediate Triage

CRITICAL STATUTORY NOTICE: MEDICAL EMERGENCIES

Immediate Clinical Triage • Zero Digital Delay

If a patient is experiencing an acute, life-threatening crisis — such as severe crushing chest pain, difficulty breathing, major arterial bleeding, stroke symptoms, acute abdomen trauma, pediatric seizures, or loss of consciousness — DO NOT wait for website forms, WhatsApp messages, or scheduled appointment slots.

Rush directly to the 24/7 Emergency Casualty Bay at Hi Aravali Hospital, Opp Khan Dharamkanta, Near Sohna Bhiwadi Bypass Chowk, Tauru, or immediately dial our emergency trauma hotline at +91 9671736171 for on-call ambulance dispatch.

✓ 24/7 Resuscitation Bay ✓ On-Call Surgeon Panel ✓ Immediate Oxygen ICU
02

OPD Token Scheduling & 0-Wait Priority Rules

Outpatient Consultation Protocols & Arrival Windows

Hi Aravali Hospital operates an advanced 0-Wait OPD registration architecture designed to minimize waiting room congestion:

A.
Estimated Consultation Window: Digital tokens provide an approximate consultation slot. In clinical healthcare, sudden trauma resuscitations and emergency labor deliveries in the modular OT will always take precedence over elective OPD consultations.
B.
Baseline Vitals Recording (Triage Counter 1): Patients are requested to report to the hospital reception 15 minutes before their token time for preliminary nursing evaluation (Blood Pressure, SpO2, Temperature, Blood Sugar).
C.
Zero-Penalty Rescheduling & Cancellation: Patients may reschedule or cancel their consultation token at any time without financial forfeiture by calling the hospital desk at +91 96717 36171 or messaging on WhatsApp.
04

Cashless Mediclaim, Ayushman PM-JAY & Billing Terms

Transparent Institutional Billing & Third-Party Claim Settlement

Hi Aravali Hospital acts as an official institutional facilitator for insurance claims under Ayushman Bharat PM-JAY, Chirayu Haryana, and licensed IRDAI Third Party Administrators (TPAs):

1. Pre-Authorization

Hospital files initial pre-auth requests upon admission. Sanction timelines are dictated by external TPA/insurance claim adjudicators.

2. Non-Payable Exclusions

Sanitary consumables, registration fees, patient food extras, and non-medical items excluded by policy terms are payable directly by the patient.

3. Co-Pay & Settlement

In the event of partial approval, policy capping, or insurance rejection, the patient/guardian remains responsible for settling outstanding hospital dues.

05

Inpatient (IPD) Admission, Bed Allocation & Discharge Protocol

35-Bed Campus Regulations • Deluxe, AC & Economy Wards

To guarantee optimal recovery conditions for postoperative and critical patients, inpatient stays follow standardized administrative guidelines:

•
Bed Allocation: Beds across Deluxe AC Private Rooms, Semi-Private, and General Medical Wards are allocated based on clinical priority, infection isolation requirements, and category availability.
•
Standard Discharge Window: Discharges are initiated post morning doctor rounds (between 10:00 AM and 1:00 PM). Complete pharmacy reconciliation, final bill auditing, and discharge summary handover precede room vacation.
06 Strict Legal Force

Zero Tolerance & Haryana Medicare Protection Act

Statutory Legal Immunity for On-Duty Doctors & Nurses

Hi Aravali Hospital maintains an environment of unconditional safety, dignity, and healing for our healthcare professionals:

Any physical assault, verbal intimidation, violent protest, property destruction, or interference with emergency medical duties is a non-bailable criminal offense prosecuted under the Haryana Medicare Service Persons and Medicare Service Institutions (Prevention of Violence and Damage to Property) Act.
🚫 No Weapons Permitted
🚫 Zero Tobacco & Alcohol
🛡️ 24/7 CCTV & Security Guard
07

ICU, Modular OT Corridor & Ward Visitor Guidelines

Infection Control Standards • HEPA Filter Sterile OT Zones

To prevent cross-infection and ensure calm post-operative recovery, visiting hours and attendant numbers are strictly regulated:

General Wards Visiting Hours

Morning: 10:00 AM – 12:00 PM | Evening: 5:00 PM – 7:00 PM. Maximum 2 adult visitors per patient at any given time.

ICU & OT Sterile Zones

Strictly 1 attendant with visitor badge. Children under 12 years are not permitted inside critical ICU bays for infection prevention.

08

Medical Records, Pathology Reports & Discharge Documentation

Ownership, Duplicate Copy Retrieval & NMC Ethics Compliance

Every admitted patient receives an official printed Discharge Summary detailing diagnosis, surgical findings, medication prescriptions, and follow-up guidance upon release:

Hospital Medical Records Department (MRD) Service:

Hospital master physical and digital case sheets remain institutional property as required under the Haryana Clinical Establishments Act. Patients or their authorized representatives may request certified duplicate copies of lab reports, digital X-rays, or summaries at the MRD desk with verification within 72 business hours.

09

Website Health Information & Clinical Literacy Disclaimer

Educational Guidance vs. Direct In-Person Examination

All disease guides, symptom checkers, surgery descriptions (laparoscopic cholecystectomy, laser proctology, hernia), and health tips published on this website are provided strictly for public educational awareness.

⚠️ Disclaimer: Digital content does not constitute formal medical diagnosis or replace a personalized clinical examination by Dr. Md Ilyas or a qualified specialist. Always consult a physician in-person before initiating or altering medical treatments.
10

Frequently Asked Questions • Hospital Services & Terms

Transparent Answers to Daily Patient Queries
Aam taur par 0-Wait token system se marijo ko turant consultation milti hai. Lekin yadi casualty me koi emergency accident, critical trauma ya emergency delivery aa jaati hai, to doctor ki pehli prathmikta us gambhir marij ki jaan bachana hoti hai. Aisi sthiti me thoda samay lag sakta hai jisme aapka sahyog apekshit hai.